Usage & Limits
Every MediMic plan measures usage on three separate meters. Understanding the difference matters, because a busy telehealth practice and a busy in-person clinic hit different limits.
The Three Meters
| Meter | What it counts | Which mode uses it |
|---|---|---|
| Translation minutes | Time spent actively transcribing and translating speech | Both Shared Device and Two-Device |
| Telehealth minutes | Live audio/video connection time between two devices | Two-Device only |
| 3D interpreter minutes | Time the Live 3D interpreter spends speaking | Shared Device only, paid plans only |
A Two-Device session therefore consumes both of the first two meters at once: the live connection burns telehealth minutes while the speech being interpreted burns translation minutes. A Shared Device session in an exam room uses translation minutes, plus 3D interpreter minutes if the 3D interpreter is switched on.
Only the time the 3D interpreter spends speaking counts against her meter. Waiting, listening, and idle time are free, and a line she has already spoken during a session is replayed without being counted a second time.
Telehealth minutes are charged to the session host — the provider who created the session. A patient joining as a guest never consumes their own allowance.
Sessions are also counted separately as a simple session count on plans that cap them.
Allowances by Plan
| Free | Practitioner | Clinic | Enterprise | |
|---|---|---|---|---|
| Sessions / month | Limited | Limited | Unlimited | Unlimited |
| Translation minutes / month | Limited | Larger allowance | Larger allowance | Unlimited |
| Telehealth minutes / month | 10 | 500 | 2,000 | Unlimited |
| 3D interpreter minutes / month | Not included | 60 | 300 | Unlimited |
| Seats | 1 | 3 | 10 | Unlimited |
Your plan's exact numbers are shown live in the portal under Billing and Usage. Allowances are configurable per plan, so the portal is always the authoritative figure — not this page. Enterprise allowances are set by your agreement.
See Plans & Billing for pricing and what each tier includes.
When Everything Resets
Every meter — sessions, translation minutes, telehealth minutes, and 3D interpreter minutes — resets at the start of each billing month.
This applies to guest devices as well as paid accounts. A device that hit its cap last month is automatically usable again once the new month begins; nothing needs to be done to restore it.
The one exception is an account suspended by an administrator. Suspension is a deliberate action and survives the monthly rollover — it has to be lifted by staff.
Watching Your Usage
In the Portal
Usage in the left navigation shows:
- Daily translation minutes — charted over the last 7, 30, or 90 days
- Daily telehealth minutes — same ranges, charted separately
- Top languages — which patient languages you actually serve
- Busiest devices — which registered devices carry the most sessions
Clinic and Enterprise plans can export this data to CSV for reporting.
Overview shows the current period at a glance, including remaining seats and device capacity.
In the App
The app shows your plan and current standing on the Account screen. During a session, you are warned before you are cut off rather than after.
Reaching a Limit
When an allowance runs out, the app shows Translation Limit Reached with an Upgrade Plan action.
What this means in practice:
- You are never cut off mid-sentence. The limit is enforced when starting new translation work, not by terminating a conversation already in progress with a patient in the room.
- Upgrading takes effect immediately. Once the plan changes, translation resumes without restarting the session.
- Guest devices see the same screen and are prompted to sign in and choose a plan.
If you are repeatedly hitting a cap mid-month, the fix is usually a plan change rather than rationing sessions — Clinic removes the session ceiling entirely for one flat price.
What Counts and What Doesn't
Counts toward your meters:
- Speech actively being transcribed and translated
- Live two-device connection time while a session is open
- Time the 3D interpreter spends speaking
Does not count:
- Time the 3D interpreter spends waiting, listening, or idle
- A line the 3D interpreter has already spoken and is replaying within the same session
- Time on the session setup screen before starting
- Reviewing a transcript afterwards in the app or portal
- Portal browsing, exports, or admin work
- A patient joining by invite link — the host is charged, not the guest
Managing Usage Across a Team
On Clinic and Enterprise plans, allowances are pooled at the organization level rather than per person. One provider's heavy month does not lock out a colleague, but the pool is shared — the Usage charts are the way to see who is driving consumption.
Seats and devices are capacity limits rather than monthly meters: they cap how many people and how many registered devices can exist at once, and they do not reset. See Organizations & Teams and Devices & Device Management.